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# Contact and Complaint Mechanism
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**Last Updated:** November 13, 2025
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MyWebdav Technologies provides multiple channels for you to contact us and raise concerns. We are committed to addressing your inquiries promptly and fairly.
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## 1. Contact Information
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### 1.1 General Inquiries
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- **Email:** support@mywebdav.eu
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- **Phone:** +31 XX XXX XXXX (Mon-Fri, 9:00-17:00 CET)
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- **Address:** MyWebdav Technologies, Amsterdam, Netherlands
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### 1.2 Technical Support
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- **Email:** tech-support@mywebdav.eu
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- **Help Center:** https://help.mywebdav.eu
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### 1.3 Billing Inquiries
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- **Email:** billing@mywebdav.eu
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### 1.4 Data Protection
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- **Data Protection Officer:** dpo@mywebdav.eu
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### 1.5 Legal Matters
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- **Email:** legal@mywebdav.eu
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## 2. Complaint Procedure
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### 2.1 How to Submit a Complaint
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1. Contact our support team with details of your complaint
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2. Include relevant account information and timestamps
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3. Provide specific details about the issue
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### 2.2 Complaint Handling Process
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1. **Acknowledgment:** Within 24 hours
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2. **Investigation:** Within 5 business days
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3. **Resolution:** Within 15 business days
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4. **Escalation:** If unresolved, escalate to management
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### 2.3 Complaint Categories
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- Service quality issues
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- Billing disputes
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- Data protection concerns
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- Security incidents
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- Terms of Service violations
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## 3. Dispute Resolution
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### 3.1 Internal Resolution
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Most complaints resolved through direct communication with our team.
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### 3.2 Mediation
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For unresolved disputes, we offer mediation through a neutral third party.
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### 3.3 Legal Action
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If internal resolution fails, disputes may be brought before competent courts in the Netherlands.
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## 4. Response Times
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- **General inquiries:** 24-48 hours
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- **Technical issues:** 4-24 hours
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- **Complaints:** 5 business days for initial response
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- **Data subject rights:** 30 days (GDPR)
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## 5. Feedback and Suggestions
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We welcome your feedback to improve our services. Contact us at feedback@mywebdav.eu.
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## 6. Transparency
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We publish annual reports on complaint handling and resolution rates.
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## Contact Information
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If you have any questions about this contact and complaint mechanism, please contact us:
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- **Email:** [legal@mywebdav.eu](mailto:legal@mywebdav.eu)
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- **Website:** https://mywebdav.eu
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- **Address:** MyWebdav Technologies, European Union
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MyWebdav Technologies |