retoor
b5c3a0f5d1
Add a comprehensive LegalDocument base class in mywebdav/legal.py with abstract methods for title and content generation, along with full markdown and HTML implementations for compliance statement, contact/complaint mechanism, and cookie policy pages, replacing placeholder content with detailed regulatory and procedural information.
2.3 KiB
2.3 KiB
Contact and Complaint Mechanism
Last Updated: November 13, 2025
MyWebdav Technologies provides multiple channels for you to contact us and raise concerns. We are committed to addressing your inquiries promptly and fairly.
1. Contact Information
1.1 General Inquiries
- Email: support@mywebdav.eu
- Phone: +31 XX XXX XXXX (Mon-Fri, 9:00-17:00 CET)
- Address: MyWebdav Technologies, Amsterdam, Netherlands
1.2 Technical Support
- Email: tech-support@mywebdav.eu
- Help Center: https://help.mywebdav.eu
1.3 Billing Inquiries
- Email: billing@mywebdav.eu
1.4 Data Protection
- Data Protection Officer: dpo@mywebdav.eu
1.5 Legal Matters
- Email: legal@mywebdav.eu
2. Complaint Procedure
2.1 How to Submit a Complaint
- Contact our support team with details of your complaint
- Include relevant account information and timestamps
- Provide specific details about the issue
2.2 Complaint Handling Process
- Acknowledgment: Within 24 hours
- Investigation: Within 5 business days
- Resolution: Within 15 business days
- Escalation: If unresolved, escalate to management
2.3 Complaint Categories
- Service quality issues
- Billing disputes
- Data protection concerns
- Security incidents
- Terms of Service violations
3. Dispute Resolution
3.1 Internal Resolution
Most complaints resolved through direct communication with our team.
3.2 Mediation
For unresolved disputes, we offer mediation through a neutral third party.
3.3 Legal Action
If internal resolution fails, disputes may be brought before competent courts in the Netherlands.
4. Response Times
- General inquiries: 24-48 hours
- Technical issues: 4-24 hours
- Complaints: 5 business days for initial response
- Data subject rights: 30 days (GDPR)
5. Feedback and Suggestions
We welcome your feedback to improve our services. Contact us at feedback@mywebdav.eu.
6. Transparency
We publish annual reports on complaint handling and resolution rates.
Contact Information
If you have any questions about this contact and complaint mechanism, please contact us:
- Email: legal@mywebdav.eu
- Website: https://mywebdav.eu
- Address: MyWebdav Technologies, European Union
MyWebdav Technologies