feat: add legal documents module with compliance, contact, and cookie policies
Add a comprehensive LegalDocument base class in mywebdav/legal.py with abstract methods for title and content generation, along with full markdown and HTML implementations for compliance statement, contact/complaint mechanism, and cookie policy pages, replacing placeholder content with detailed regulatory and procedural information.
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<!DOCTYPE html>
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<html lang="en">
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<html>
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<title>Contact & Complaint Mechanism - MyWebdav Cloud Storage</title>
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<link rel="stylesheet" href="/static/css/style.css">
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<title>Contact and Complaint Mechanism</title>
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<style>
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body {
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font-family: 'Times New Roman', serif;
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line-height: 1.6;
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max-width: 800px;
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margin: 0 auto;
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padding: 20px;
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color: #333;
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}
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h1, h2, h3 {
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color: #2c3e50;
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margin-top: 30px;
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}
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h1 { font-size: 2em; border-bottom: 2px solid #3498db; padding-bottom: 10px; }
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h2 { font-size: 1.5em; border-bottom: 1px solid #bdc3c7; padding-bottom: 5px; }
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ul { margin-left: 20px; }
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li { margin-bottom: 8px; }
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strong { color: #2c3e50; }
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</style>
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</head>
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<body>
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<div class="container">
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<header>
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<h1>Contact & Complaint Mechanism</h1>
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</header>
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<main>
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<h1>Contact and Complaint Mechanism</h1>
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<p>This is a placeholder for the Contact and Complaint Mechanism.</p>
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<p>This document provides contact details and a defined mechanism for users to file complaints or raise concerns regarding data use or contract termination, and specifies the provider’s EU representative if the provider is not established in the EU.</p>
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<p><strong>Legal professionals need to fill in the actual content.</strong></p>
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</main>
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<footer>
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<a href="/">Back to MyWebdav</a>
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</footer>
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</div>
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<h1>Contact and Complaint Mechanism</h1>
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<p><em>Last Updated: November 13, 2025</em></p>
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<h2>1. Introduction</h2>
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<p>MyWebdav Technologies provides multiple channels for you to contact us and raise concerns. We are committed to addressing your inquiries promptly and fairly.</p>
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<h2>2. Contact Information</h2>
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<h3>2.1 General Inquiries</h3>
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<ul>
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<li><strong>Email:</strong> support@mywebdav.eu</li>
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<li><strong>Phone:</strong> +31 XX XXX XXXX (Mon-Fri, 9:00-17:00 CET)</li>
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<li><strong>Address:</strong> MyWebdav Technologies, Amsterdam, Netherlands</li>
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</ul>
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<h3>2.2 Technical Support</h3>
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<ul>
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<li><strong>Email:</strong> tech-support@mywebdav.eu</li>
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<li><strong>Help Center:</strong> <a href="https://help.mywebdav.eu">https://help.mywebdav.eu</a></li>
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</ul>
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<h3>2.3 Billing Inquiries</h3>
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<ul>
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<li><strong>Email:</strong> billing@mywebdav.eu</li>
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</ul>
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<h3>2.4 Data Protection</h3>
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<ul>
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<li><strong>Data Protection Officer:</strong> dpo@mywebdav.eu</li>
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</ul>
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<h3>2.5 Legal Matters</h3>
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<ul>
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<li><strong>Email:</strong> legal@mywebdav.eu</li>
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</ul>
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<h2>3. Complaint Procedure</h2>
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<h3>3.1 How to Submit a Complaint</h3>
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<ol>
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<li>Contact our support team with details of your complaint</li>
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<li>Include relevant account information and timestamps</li>
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<li>Provide specific details about the issue</li>
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</ol>
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<h3>3.2 Complaint Handling Process</h3>
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<ol>
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<li><strong>Acknowledgment:</strong> Within 24 hours</li>
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<li><strong>Investigation:</strong> Within 5 business days</li>
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<li><strong>Resolution:</strong> Within 15 business days</li>
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<li><strong>Escalation:</strong> If unresolved, escalate to management</li>
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</ol>
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<h3>3.3 Complaint Categories</h3>
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<ul>
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<li>Service quality issues</li>
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<li>Billing disputes</li>
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<li>Data protection concerns</li>
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<li>Security incidents</li>
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<li>Terms of Service violations</li>
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</ul>
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<h2>4. Dispute Resolution</h2>
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<h3>4.1 Internal Resolution</h3>
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<p>Most complaints resolved through direct communication with our team.</p>
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<h3>4.2 Mediation</h3>
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<p>For unresolved disputes, we offer mediation through a neutral third party.</p>
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<h3>4.3 Legal Action</h3>
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<p>If internal resolution fails, disputes may be brought before competent courts in the Netherlands.</p>
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<h2>5. Response Times</h2>
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<ul>
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<li><strong>General inquiries:</strong> 24-48 hours</li>
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<li><strong>Technical issues:</strong> 4-24 hours</li>
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<li><strong>Complaints:</strong> 5 business days for initial response</li>
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<li><strong>Data subject rights:</strong> 30 days (GDPR)</li>
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</ul>
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<h2>6. Feedback and Suggestions</h2>
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<p>We welcome your feedback to improve our services. Contact us at feedback@mywebdav.eu.</p>
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<h2>7. Transparency</h2>
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<p>We publish annual reports on complaint handling and resolution rates.</p>
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<hr>
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<h3>Contact Information</h3>
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<p>If you have any questions about this contact and complaint mechanism, please contact us:</p>
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<ul>
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<li><strong>Email:</strong> <a href="mailto:legal@mywebdav.eu">legal@mywebdav.eu</a></li>
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<li><strong>Website:</strong> <a href="https://mywebdav.eu">https://mywebdav.eu</a></li>
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<li><strong>Address:</strong> MyWebdav Technologies, European Union</li>
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</ul>
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<p>MyWebdav Technologies</p>
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</body>
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</html>
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