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< title > Contact and Complaint Mechanism< / title >
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< h1 > Contact and Complaint Mechanism< / h1 >
< p > < em > Last Updated: November 13, 2025< / em > < / p >
< h2 > 1. Introduction< / h2 >
< p > MyWebdav Technologies provides multiple channels for you to contact us and raise concerns. We are committed to addressing your inquiries promptly and fairly.< / p >
< h2 > 2. Contact Information< / h2 >
< h3 > 2.1 General Inquiries< / h3 >
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< li > < strong > Email:< / strong > support@mywebdav.eu< / li >
< li > < strong > Phone:< / strong > +31 XX XXX XXXX (Mon-Fri, 9:00-17:00 CET)< / li >
< li > < strong > Address:< / strong > MyWebdav Technologies, Amsterdam, Netherlands< / li >
< / ul >
< h3 > 2.2 Technical Support< / h3 >
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< li > < strong > Email:< / strong > tech-support@mywebdav.eu< / li >
< li > < strong > Help Center:< / strong > < a href = "https://help.mywebdav.eu" > https://help.mywebdav.eu< / a > < / li >
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< h3 > 2.3 Billing Inquiries< / h3 >
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< li > < strong > Email:< / strong > billing@mywebdav.eu< / li >
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< h3 > 2.4 Data Protection< / h3 >
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< li > < strong > Data Protection Officer:< / strong > dpo@mywebdav.eu< / li >
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< h3 > 2.5 Legal Matters< / h3 >
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< li > < strong > Email:< / strong > legal@mywebdav.eu< / li >
< / ul >
< h2 > 3. Complaint Procedure< / h2 >
< h3 > 3.1 How to Submit a Complaint< / h3 >
< ol >
< li > Contact our support team with details of your complaint< / li >
< li > Include relevant account information and timestamps< / li >
< li > Provide specific details about the issue< / li >
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< h3 > 3.2 Complaint Handling Process< / h3 >
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< li > < strong > Acknowledgment:< / strong > Within 24 hours< / li >
< li > < strong > Investigation:< / strong > Within 5 business days< / li >
< li > < strong > Resolution:< / strong > Within 15 business days< / li >
< li > < strong > Escalation:< / strong > If unresolved, escalate to management< / li >
< / ol >
< h3 > 3.3 Complaint Categories< / h3 >
< ul >
< li > Service quality issues< / li >
< li > Billing disputes< / li >
< li > Data protection concerns< / li >
< li > Security incidents< / li >
< li > Terms of Service violations< / li >
< / ul >
< h2 > 4. Dispute Resolution< / h2 >
< h3 > 4.1 Internal Resolution< / h3 >
< p > Most complaints resolved through direct communication with our team.< / p >
< h3 > 4.2 Mediation< / h3 >
< p > For unresolved disputes, we offer mediation through a neutral third party.< / p >
< h3 > 4.3 Legal Action< / h3 >
< p > If internal resolution fails, disputes may be brought before competent courts in the Netherlands.< / p >
< h2 > 5. Response Times< / h2 >
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< li > < strong > General inquiries:< / strong > 24-48 hours< / li >
< li > < strong > Technical issues:< / strong > 4-24 hours< / li >
< li > < strong > Complaints:< / strong > 5 business days for initial response< / li >
< li > < strong > Data subject rights:< / strong > 30 days (GDPR)< / li >
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< h2 > 6. Feedback and Suggestions< / h2 >
< p > We welcome your feedback to improve our services. Contact us at feedback@mywebdav.eu.< / p >
< h2 > 7. Transparency< / h2 >
< p > We publish annual reports on complaint handling and resolution rates.< / p >
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< h3 > Contact Information< / h3 >
< p > If you have any questions about this contact and complaint mechanism, please contact us:< / p >
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< li > < strong > Email:< / strong > < a href = "mailto:legal@mywebdav.eu" > legal@mywebdav.eu< / a > < / li >
< li > < strong > Website:< / strong > < a href = "https://mywebdav.eu" > https://mywebdav.eu< / a > < / li >
< li > < strong > Address:< / strong > MyWebdav Technologies, European Union< / li >
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< p > MyWebdav Technologies< / p >
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