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<h1>Contact and Complaint Mechanism</h1>
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<p><em>Last Updated: November 13, 2025</em></p>
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<h2>1. Introduction</h2>
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<p>MyWebdav Technologies provides multiple channels for you to contact us and raise concerns. We are committed to addressing your inquiries promptly and fairly.</p>
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<h2>2. Contact Information</h2>
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<h3>2.1 General Inquiries</h3>
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<ul>
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<li><strong>Email:</strong> support@mywebdav.eu</li>
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<li><strong>Phone:</strong> +31 XX XXX XXXX (Mon-Fri, 9:00-17:00 CET)</li>
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<li><strong>Address:</strong> MyWebdav Technologies, Amsterdam, Netherlands</li>
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</ul>
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<h3>2.2 Technical Support</h3>
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<ul>
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<li><strong>Email:</strong> tech-support@mywebdav.eu</li>
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<li><strong>Help Center:</strong> <a href="https://help.mywebdav.eu">https://help.mywebdav.eu</a></li>
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</ul>
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<h3>2.3 Billing Inquiries</h3>
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<ul>
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<li><strong>Email:</strong> billing@mywebdav.eu</li>
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</ul>
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<h3>2.4 Data Protection</h3>
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<ul>
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<li><strong>Data Protection Officer:</strong> dpo@mywebdav.eu</li>
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</ul>
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<h3>2.5 Legal Matters</h3>
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<ul>
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<li><strong>Email:</strong> legal@mywebdav.eu</li>
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</ul>
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<h2>3. Complaint Procedure</h2>
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<h3>3.1 How to Submit a Complaint</h3>
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<ol>
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<li>Contact our support team with details of your complaint</li>
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<li>Include relevant account information and timestamps</li>
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<li>Provide specific details about the issue</li>
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</ol>
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<h3>3.2 Complaint Handling Process</h3>
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<ol>
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<li><strong>Acknowledgment:</strong> Within 24 hours</li>
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<li><strong>Investigation:</strong> Within 5 business days</li>
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<li><strong>Resolution:</strong> Within 15 business days</li>
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<li><strong>Escalation:</strong> If unresolved, escalate to management</li>
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</ol>
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<h3>3.3 Complaint Categories</h3>
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<ul>
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<li>Service quality issues</li>
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<li>Billing disputes</li>
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<li>Data protection concerns</li>
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<li>Security incidents</li>
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<li>Terms of Service violations</li>
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</ul>
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<h2>4. Dispute Resolution</h2>
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<h3>4.1 Internal Resolution</h3>
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<p>Most complaints resolved through direct communication with our team.</p>
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<h3>4.2 Mediation</h3>
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<p>For unresolved disputes, we offer mediation through a neutral third party.</p>
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<h3>4.3 Legal Action</h3>
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<p>If internal resolution fails, disputes may be brought before competent courts in the Netherlands.</p>
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<h2>5. Response Times</h2>
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<ul>
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<li><strong>General inquiries:</strong> 24-48 hours</li>
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<li><strong>Technical issues:</strong> 4-24 hours</li>
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<li><strong>Complaints:</strong> 5 business days for initial response</li>
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<li><strong>Data subject rights:</strong> 30 days (GDPR)</li>
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</ul>
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<h2>6. Feedback and Suggestions</h2>
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<p>We welcome your feedback to improve our services. Contact us at feedback@mywebdav.eu.</p>
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<h2>7. Transparency</h2>
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<p>We publish annual reports on complaint handling and resolution rates.</p>
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<hr>
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<h3>Contact Information</h3>
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<p>If you have any questions about this contact and complaint mechanism, please contact us:</p>
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<ul>
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<li><strong>Email:</strong> <a href="mailto:legal@mywebdav.eu">legal@mywebdav.eu</a></li>
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<li><strong>Website:</strong> <a href="https://mywebdav.eu">https://mywebdav.eu</a></li>
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<li><strong>Address:</strong> MyWebdav Technologies, European Union</li>
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</ul>
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<p>MyWebdav Technologies</p>
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