# Contact and Complaint Mechanism

**Last Updated:** November 13, 2025


MyWebdav Technologies provides multiple channels for you to contact us and raise concerns. We are committed to addressing your inquiries promptly and fairly.

## 1. Contact Information

### 1.1 General Inquiries
- **Email:** support@mywebdav.eu
- **Phone:** +31 XX XXX XXXX (Mon-Fri, 9:00-17:00 CET)
- **Address:** MyWebdav Technologies, Amsterdam, Netherlands

### 1.2 Technical Support
- **Email:** tech-support@mywebdav.eu
- **Help Center:** https://help.mywebdav.eu

### 1.3 Billing Inquiries
- **Email:** billing@mywebdav.eu

### 1.4 Data Protection
- **Data Protection Officer:** dpo@mywebdav.eu

### 1.5 Legal Matters
- **Email:** legal@mywebdav.eu

## 2. Complaint Procedure

### 2.1 How to Submit a Complaint
1. Contact our support team with details of your complaint
2. Include relevant account information and timestamps
3. Provide specific details about the issue

### 2.2 Complaint Handling Process
1. **Acknowledgment:** Within 24 hours
2. **Investigation:** Within 5 business days
3. **Resolution:** Within 15 business days
4. **Escalation:** If unresolved, escalate to management

### 2.3 Complaint Categories
- Service quality issues
- Billing disputes
- Data protection concerns
- Security incidents
- Terms of Service violations

## 3. Dispute Resolution

### 3.1 Internal Resolution
Most complaints resolved through direct communication with our team.

### 3.2 Mediation
For unresolved disputes, we offer mediation through a neutral third party.

### 3.3 Legal Action
If internal resolution fails, disputes may be brought before competent courts in the Netherlands.

## 4. Response Times

- **General inquiries:** 24-48 hours
- **Technical issues:** 4-24 hours
- **Complaints:** 5 business days for initial response
- **Data subject rights:** 30 days (GDPR)

## 5. Feedback and Suggestions

We welcome your feedback to improve our services. Contact us at feedback@mywebdav.eu.

## 6. Transparency

We publish annual reports on complaint handling and resolution rates.

## Contact Information

If you have any questions about this contact and complaint mechanism, please contact us:

- **Email:** [legal@mywebdav.eu](mailto:legal@mywebdav.eu)
- **Website:** https://mywebdav.eu
- **Address:** MyWebdav Technologies, European Union

MyWebdav Technologies