rbox/mywebdav/templates/legal/contact_complaint_mechanism.html

{% extends "base.html" %}

{% block title %}Contact and Complaint Mechanism - MyWebdav{% endblock %}

{% block description %}Contact and Complaint Mechanism for MyWebdav cloud storage service.{% endblock %}

{% block extra_css %}
<style>
.legal-content {
    max-width: 900px;
    margin: 0 auto;
    padding: 3rem 2rem;
    background: white;
    border-radius: 8px;
}

.legal-title {
    font-size: 2.5rem;
    font-weight: 700;
    color: #1565c0;
    margin-bottom: 1rem;
    padding-bottom: 1rem;
    border-bottom: 3px solid #1976d2;
}

.legal-updated {
    color: #666;
    font-style: italic;
    margin-bottom: 2rem;
}

.legal-content h2 {
    font-size: 1.75rem;
    color: #333;
    margin-top: 2rem;
    margin-bottom: 1rem;
    padding-bottom: 0.5rem;
    border-bottom: 2px solid #e0e0e0;
}

.legal-content h3 {
    font-size: 1.25rem;
    color: #555;
    margin-top: 1.5rem;
    margin-bottom: 0.75rem;
}

.legal-content p {
    line-height: 1.8;
    color: #555;
    margin-bottom: 1rem;
}

.legal-content ul {
    margin-left: 2rem;
    margin-bottom: 1rem;
}

.legal-content li {
    margin-bottom: 0.5rem;
    line-height: 1.6;
    color: #555;
}

.legal-content strong {
    color: #333;
    font-weight: 600;
}

.legal-contact {
    margin-top: 3rem;
    padding: 2rem;
    background: #f5f5f5;
    border-radius: 8px;
    border-left: 4px solid #1976d2;
}

.legal-contact h3 {
    color: #1565c0;
    margin-top: 0;
}

@media (max-width: 768px) {
    .legal-title {
        font-size: 2rem;
    }

    .legal-content {
        padding: 2rem 1rem;
    }
}
</style>
{% endblock %}

{% block content %}
<div class="legal-content">
    <h1 class="legal-title">Contact and Complaint Mechanism</h1>
    <p class="legal-updated">Last Updated: November 16, 2025</p>

    
<h2>1. Introduction</h2>
<p>MyWebdav Technologies provides multiple channels for you to contact us and raise concerns. We are committed to addressing your inquiries promptly and fairly.</p>

<h2>2. Contact Information</h2>

<h3>2.1 General Inquiries</h3>
<ul>
    <li><strong>Email:</strong> support@mywebdav.eu</li>
    <li><strong>Phone:</strong> +31 XX XXX XXXX (Mon-Fri, 9:00-17:00 CET)</li>
    <li><strong>Address:</strong> MyWebdav Technologies, Amsterdam, Netherlands</li>
</ul>

<h3>2.2 Technical Support</h3>
<ul>
    <li><strong>Email:</strong> tech-support@mywebdav.eu</li>
    <li><strong>Help Center:</strong> <a href="https://help.mywebdav.eu">https://help.mywebdav.eu</a></li>
</ul>

<h3>2.3 Billing Inquiries</h3>
<ul>
    <li><strong>Email:</strong> billing@mywebdav.eu</li>
</ul>

<h3>2.4 Data Protection</h3>
<ul>
    <li><strong>Data Protection Officer:</strong> dpo@mywebdav.eu</li>
</ul>

<h3>2.5 Legal Matters</h3>
<ul>
    <li><strong>Email:</strong> legal@mywebdav.eu</li>
</ul>

<h2>3. Complaint Procedure</h2>

<h3>3.1 How to Submit a Complaint</h3>
<ol>
    <li>Contact our support team with details of your complaint</li>
    <li>Include relevant account information and timestamps</li>
    <li>Provide specific details about the issue</li>
</ol>

<h3>3.2 Complaint Handling Process</h3>
<ol>
    <li><strong>Acknowledgment:</strong> Within 24 hours</li>
    <li><strong>Investigation:</strong> Within 5 business days</li>
    <li><strong>Resolution:</strong> Within 15 business days</li>
    <li><strong>Escalation:</strong> If unresolved, escalate to management</li>
</ol>

<h3>3.3 Complaint Categories</h3>
<ul>
    <li>Service quality issues</li>
    <li>Billing disputes</li>
    <li>Data protection concerns</li>
    <li>Security incidents</li>
    <li>Terms of Service violations</li>
</ul>

<h2>4. Dispute Resolution</h2>

<h3>4.1 Internal Resolution</h3>
<p>Most complaints resolved through direct communication with our team.</p>

<h3>4.2 Mediation</h3>
<p>For unresolved disputes, we offer mediation through a neutral third party.</p>

<h3>4.3 Legal Action</h3>
<p>If internal resolution fails, disputes may be brought before competent courts in the Netherlands.</p>

<h2>5. Response Times</h2>
<ul>
    <li><strong>General inquiries:</strong> 24-48 hours</li>
    <li><strong>Technical issues:</strong> 4-24 hours</li>
    <li><strong>Complaints:</strong> 5 business days for initial response</li>
    <li><strong>Data subject rights:</strong> 30 days (GDPR)</li>
</ul>

<h2>6. Feedback and Suggestions</h2>
<p>We welcome your feedback to improve our services. Contact us at feedback@mywebdav.eu.</p>

<h2>7. Transparency</h2>
<p>We publish annual reports on complaint handling and resolution rates.</p>


    <div class="legal-contact">
        <h3>Contact Information</h3>
        <p>If you have any questions about this contact and complaint mechanism, please contact us:</p>
        <ul>
            <li><strong>Email:</strong> <a href="mailto:legal@mywebdav.eu">legal@mywebdav.eu</a></li>
            <li><strong>Website:</strong> <a href="https://mywebdav.eu">https://mywebdav.eu</a></li>
            <li><strong>Address:</strong> MyWebdav Technologies, European Union</li>
        </ul>
    </div>
</div>
{% endblock %}